Outline the steps to move-in a resident, when renewal letters have to be sent to residents, and what to do when a resident decides to move out so teams can follow your process consistently.
Keep track of maintenance requests to prepare the home for new residents or residents moving out who have an outstanding balance with cross process data so teams are always informed.
Manage each resident with a complete person profile containing all details from the first communication to lease signing and all completed surveys to the final payment.
If a resident misses a payment, they will automatically be added to a tracking queue for regular follow up communication until payment is received.
Gather insight from residents on home conditions and customer service with surveys that are automatically delivered by Propify after the resident has moved into their new SFR home.
Monitor resident payments through Propify and take payments over the phone to give residents more payment options.